Gram Handmade Returns and Refunds Policy
How To Return An Item (Returns and Refunds Policy)
Your item must be in its original unused condition to be returned unless there is a manufacturer defect. In light of this, you must return the item within (3 days) of your purchase.
1. Please email [email protected] or head to our contact form to request a refund. You can also send a direct message to our Facebook page; send a text message to 0927 801 3555. We will get back to you as soon as possible.
2. We will schedule a meetup within Cagayan de Oro for the returned item. If you’re located outside the aforementioned city, you can mail the returned item to:
Gram Handmade c/o Gia Rowena Adeser-Morgia Lapasan, Cagayan de Oro City, Philippines, 9000
3. Another key point, please Include in your package a signed letter stating the reason for your return and the original receipt.
Again, our items can not be returned if they are opened.
In like manner, merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Due to the personal nature of our products we do not refund, exchanged, or accept returns unless it was due to our error.
If you have further questions regarding our returns and refunds policy, please do not hesitate to contact us.